We offer various cancelation policies to provide the most suitable type of option for how you'd like to book.

However, any reservations booked and arriving within the same 24-hour period are not refundable.

Depending on how and what platform you booked your reservation determines how you may cancel and how much influence we may or may not have around the cancellation.

For all direct bookings you may contact our customer support for step-by-step guidance on how to cancel the reservation.

Certainly not! Our corporate housing hospitality company welcomes a diverse range of guests.
Our eco-friendly serviced apartments cater to the needs of digital nomads, business travelers, healthcare professionals, and vacationers alike.

At Solena Suites, our mission is ingrained in providing temporary housing through furnished serviced apartments for travelers of all backgrounds.

Absolutely! We collaborate with ALE Solutions, United Corporate Housing, and various other housing partners.

If you're facing a situation where your home is temporarily unusable and require a well-furnished accommodation, feel free to reach out to us!

We are more than willing to collaborate with your insurance company and adjuster to secure a suitable place for you to stay while addressing the unfortunate circumstances surrounding your home.

In most cases yes, depending on the polices and processes your company has.

To comply with privacy and safety practices; simply reach out to our team with the details and we will do our best to work with your company to provide a suitable solution to secure your stay.

We extend exclusive discounts to numerous technology companies, sports teams, medical and military travelers and other companies with frequent travelers.
Our enthusiasm for partnering with businesses and organizations of various sizes is reflected in our custom programs tailored to your needs.

For details on becoming a housing partner with a dedicated discount, kindly contact our team.

If your company already has a discount code but you're unable to locate it internally, please don't hesitate to reach out to our team for assistance

We understand that every guest has unique preferences and requirements, so we offer a wide range of amenities across our properties to suit various needs.

Amenities may include secured access buildings, secured parking, business centers, media lounges, resort-style swimming pools, outdoor fire pits, BBQ areas, lawn games, 24-hour gyms, dog parks, catch-and-release lakes, and more.

We invite you to explore our properties and suites page for more details or contact our team directly—we're happy to help!

At Solena Suites, we cherish our furry companions and make every effort to be pet friendly. However, it's important to note that not all properties can accommodate pets.

We kindly ask you to check the property details if you're traveling with a pet.

For the properties that do welcome pets, there is a fee involved, reflecting our commitment to maintaining a healthy environment.

Welcoming pets necessitates thorough post-cleaning procedures to completely eliminate allergen dander from our units. This is done with utmost care to ensure a comfortable stay for travelers with animal allergies before the arrival of the next guest.

Your understanding and cooperation in this matter are truly appreciated.

Short-term rentals are usually accommodations available for stays of a few days to a few weeks, typically catering to leisure vacation travelers. Many short term only rental specific properties aren’t designed to accommodate mid- or long-term stays.

Corporate housing typically refers to fully serviced furnished apartments or homes rented for extended stays, often utilized by business professionals, digital nomads, relocating employees/families, and travelers needing a longer accommodation with a home away from home type feel with amenities.

Here at Solena Suites, we are a corporate housing hospitality company which allows us to accommodate guests from one day up to a year or more; depending on the property.

There are many advantages to booking direct and becoming a reoccurring guest!

Booking direct offers many benefits that the OTAs (online travel agency) and booking platforms do not offer.

Discounts! No booking fees or commissions
Direct booking avoids various fees issued by third-party booking platforms which provide an immediate cost savings averaging around 15% or more.

VIP Programs and Benefits
Exclusive promotions, discounts, or package deals only available to our direct booking customers.

Personalized Customer Service
Engaging in direct communication with the hospitality company offers a highly customized and smooth customer service encounter. Feel free to contact our guest services team for any inquiries or issues, and receive personalized recommendations and support tailored to your individual requirements. This personalized approach contributes to an improved vacation experience, guaranteeing that your accommodation aligns perfectly with your expectations.

Direct Communication
Direct communication with the guest services team can be incredibly valuable. If you encounter any issues during your stay, you can quickly reach out directly for assistance, ensuring that any problems are addressed promptly. This direct line of communication can make a significant difference in resolving any unforeseen challenges. Our team is available by all means of communication phone, text, WhatsApp, email and platforms communications. Some OTAs restrict us from communicating outside of their platforms which can provide challenges for both guests and hosts as there can often be issues with the applications communication portal and messages may be impacted going either or both directions. This leaves guests feeling uncomfortable and frustrated with lack of communication, and vice versa for the company hosting you.

Transparency and Authenticity
Booking directly allows us to provide you with transparent and accurate information about the property. You can get detailed descriptions, walk through videos, high-quality photos, and up-to-date availability calendars directly from us.

Booking Flexibility
Often direct booking provides more flexible booking policies compared to OTAs. We can accommodate special requests, offer flexible check-in and check-out times, and provide options for changing your reservation if your plans change. This flexibility can be invaluable, especially when dealing with unexpected travel disruptions or changes. Typically we have very little ability to influence changes and cancellations to depending on the OTA a guest may book on.

Here at Solena Suites, we are happy to offer discounts for longer stays. The specific discount amount varies depending on the property and the length of your stay, availability and seasonality. To inquire about a potential discount for longer stays, simply reach out to our team providing your dates, number of guests, any pets, and property of interest. Our team will get back to with the current long term discounts available.

We believe that longer stays provide our guests with a more immersive and enjoyable experience, and we want to make it as affordable as possible for you.

Whether you're planning an extended vacation or need a temporary home for work, we're here to help.

Our long-term stay discounts can provide significant savings, so you can enjoy all the comforts of home without breaking the bank. If you're planning on staying for several weeks or months, we encourage you to check out our long-term stay discounts and take advantage of the savings.

If you have any questions about our long-term stay discounts or need assistance booking your stay, please don't hesitate to contact our team. We're always happy to help you find the perfect property for your needs and budget.